Privacy Policy

We collect only the information we need to respond to you, deliver our services, and run our business. That information falls into three groups.

Information you give us

When you fill out a contact, quote, or free audit form, book a call, or email us, you may share:

• Contact details such as your first and last name, email address, and phone number
• Business details such as your company name, website, marketplaces you sell on, and approximate revenue
• Product details such as ASINs, listing URLs, and the service you are interested in
• Anything else you include in a message, such as account issues, goals, or attachments

Information from client engagements

When you become a client, we may receive access to your Amazon Seller Central or Vendor Central, Walmart Seller Center, TikTok Shop, advertising consoles, Shopify store, analytics tools, and related accounts. We also receive billing contact details and any brand assets, product data, and documents you give us for the work.

Information collected automatically

When you browse our website, our servers and the tools we use may record technical information such as your IP address, browser type and version, device type, operating system, referring page, pages viewed, time spent on each page, and the date and time of your visit. We use this to keep the website working, secure, and useful.

We use the information we collect to:

• Reply to your inquiries and prepare quotes, proposals, and audits you request
• Schedule and hold strategy, consulting, and coaching calls
• Deliver, manage, and report on the services in your agreement with us
• Send invoices, process payments, and keep financial records
• Give you access to digital products such as SOP libraries and playbooks
• Send service updates, educational content, and offers you have agreed to receive
• Understand how visitors use our website so we can improve content and performance
• Detect and prevent fraud, abuse, and security problems
• Meet our legal, tax, and accounting obligations

We do not sell your personal information, and we do not use your marketplace account data for any purpose other than the work you hired us to do.

If you give us your phone number, we may call or text you about your inquiry, scheduled calls, or active projects. These service messages are part of working with us.

Marketing text messages

We send marketing text messages, such as Amazon tips, updates, and offers, only if you tick the opt-in box on our forms or otherwise give express consent. Consent to marketing texts is never required to buy any service.

• Message frequency varies, up to 10 messages per month.
• Message and data rates may apply depending on your mobile plan.
• Reply STOP at any time to unsubscribe, or HELP for help.
• Carriers are not liable for delayed or undelivered messages.

How phone data is shared

We do not share or sell mobile phone numbers or SMS opt-in consent with third parties or affiliates for their own marketing. We share phone numbers only with providers that deliver messages or calls for us, and only for that purpose.

Call recording

With your permission, consulting and coaching calls may be recorded so you can watch them again and so our team can keep accurate notes. We will tell you before a call is recorded.

We use your name and email address to reply to you, send meeting confirmations, share deliverables and reports, and send account notices. If you subscribe, we may also send newsletters, guides, and service announcements.

Every marketing email includes an unsubscribe link. Unsubscribing stops marketing emails but will not stop emails about an active engagement, an invoice, or a purchase you made.

Cookies are small files stored on your device by your browser. We and our service providers use cookies and similar technologies to:

• Keep the website working and remember your preferences
• Measure traffic and see which pages are most useful
• Run embedded tools such as our scheduling calendar
• Understand how well our advertising works, where applicable

You can set your browser to refuse cookies or alert you when cookies are being sent. If you do, some parts of the website, such as the booking calendar, may not work properly.

We work with trusted companies that help us run our business. They may process your information on our behalf, for example to:

• Host and deliver our website
• Schedule meetings, such as our Calendly booking calendar
• Send emails and text messages
• Process payments and send invoices
• Store files and manage projects
• Provide website analytics

These providers receive only the information they need to perform their task. They are required to keep it confidential and may not use it for their own purposes. Their handling of your information is also governed by their own privacy policies.

Many of our services need access to your selling and advertising accounts. We ask for the lowest level of access the work requires, use it only to deliver the services you hired us for, and do not move your data into unrelated systems.

You stay the owner of your accounts and can remove our access at any time through each platform's user permission settings. We recommend removing access when an engagement ends. We will never ask for your marketplace password; please invite us as a user instead.

Apart from the service providers described above, we share personal information only when:

• You ask us to, or give us permission, such as when we contact a marketplace on your behalf
• We are required to by law, regulation, subpoena, or a valid government request
• We need to protect the rights, property, or safety of FBA Brains, our clients, or others
• We are involved in a merger, acquisition, or sale of assets, in which case your information may be transferred under this policy

We may combine and anonymize performance data across clients to measure results, improve our methods, and publish benchmarks and case studies. Anonymized data cannot reasonably be used to identify you or your brand.

We will not publish your brand name, logo, testimonial, or identifiable results without your permission.

We keep personal information only as long as we need it for the purposes in this policy. Inquiry and lead information is kept while we are in contact with you and for a reasonable time afterward. Client records, invoices, and contracts are kept as long as required for tax, accounting, and legal purposes. When information is no longer needed, we delete or anonymize it.

We use reasonable administrative, technical, and organizational safeguards to protect your information, including access controls, encrypted connections, and limiting access to team members who need it for their work.

No method of sending or storing data over the internet is completely secure, so we cannot guarantee absolute security. If you believe your information has been compromised, please contact us right away.

Depending on where you live, you may have the right to:

• Ask what personal information we hold about you and get a copy of it
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete your personal information, subject to legal exceptions
• Withdraw consent to marketing emails or texts at any time
• Object to or restrict certain processing of your information

Residents of California, the European Economic Area, the United Kingdom, and other regions with privacy laws may have additional rights under those laws. To make a request, email us using the details below. We may need to verify your identity first, and we will respond within the time required by applicable law. We will not treat you differently for exercising your rights.

Our team and service providers work in more than one country, including the United States and Pakistan. Your information may be processed outside the country where you live, where data protection laws may differ. When we transfer information, we take reasonable steps to make sure it stays protected as described in this policy.

Our website and services are for businesses and are not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has given us information, please contact us and we will delete it.

Our website links to other sites, such as marketplaces, tools we recommend, and partner pages. We do not control those sites and are not responsible for their content or privacy practices. Please read the privacy policy of every site you visit.

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page, and for significant changes we may also notify clients by email. Changes take effect when they are posted. Continuing to use our website or services after an update means you accept the revised policy.

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us by email at services@fbabrains.com or by phone using the numbers below.